privacy policy

Privacy Policy

Privacy Policy

Last updated: 30th of August 2026

Milenovo™ respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how personal information is collected, used, stored and protected when you visit the Milenovo store, purchase or download our products, contact us, or otherwise interact with Milenovo.

1. Who We Are

Milenovo™ is operated by:

Christopher James Maclean, trading as Milenovo™

Sole Trader

18 Gail Rise

Llangwm

Haverfordwest

SA62 4HW

United Kingdom

Email: Milenovooffical@gmail.com

For the purposes of applicable UK data-protection law, Christopher James Maclean trading as Milenovo™ is the data controller for personal information processed directly by Milenovo.

2. Information We Collect

Depending on how you interact with Milenovo, we may collect and process information including:

your name;
your email address;
your country or general billing location;
information relating to products you purchase;
order and transaction information;
download and access information;
communications and customer-support enquiries;
marketing preferences, where applicable; and
technical or usage information generated when you interact with the store, such as IP address, browser, device and cookie information.

The Milenovo store is operated through Payhip. Information required to process purchases and deliver digital products may therefore also be collected and processed through Payhip.

Payments may be processed through providers including Stripe and PayPal.

Milenovo does not receive or store your complete credit or debit card details.

3. How We Use Your Information

We may use your personal information to:

process and administer purchases;
provide access to purchased digital products;
send order confirmations and transactional communications;
maintain records of purchases and licences;
provide customer support;
investigate download, payment, refund or licensing issues;
protect Milenovo against fraud, misuse and unauthorised distribution;
respond to payment disputes and chargebacks;
maintain and improve our products and store;
comply with legal, accounting and tax requirements;
establish, exercise or defend legal claims; and
send marketing communications where you have provided appropriate consent or where otherwise permitted by law.

Purchasing a Milenovo product does not automatically subscribe you to unrelated marketing communications.

Where marketing consent is required, you may withdraw it at any time.

4. Lawful Bases for Processing

We process personal information only where we have an appropriate lawful basis.

Depending on the circumstances, this may include:

Contract

We process information where necessary to fulfil our contract with you, including processing your order, providing your digital product and supporting your purchase.

Legal Obligation

We may process and retain information where required to comply with legal, accounting, tax or regulatory obligations.

Legitimate Interests

We may process information where reasonably necessary for our legitimate business interests, provided those interests do not override your rights.

These interests may include:

operating and improving Milenovo;
maintaining appropriate business records;
protecting our intellectual property;
preventing fraud and misuse;
investigating unauthorised sharing or distribution;
maintaining the security of the store;
responding to disputes and chargebacks; and
establishing, exercising or defending legal claims.

Consent

Where required, we rely on your consent for activities such as optional marketing communications and certain non-essential cookies.

You may withdraw consent at any time.

5. Who We Share Information With

Milenovo does not sell your personal information.

We may share information where reasonably necessary with service providers involved in operating the business, including:

Payhip, which provides our online storefront, checkout and digital-product-delivery functionality and may act as reseller for certain transactions;
Stripe and/or PayPal, where used to process payments;
website, hosting, email, analytics and technical-service providers used by Milenovo;
accountants, legal advisers or other professional advisers where appropriate;
tax, regulatory, law-enforcement or other public authorities where disclosure is legally required; and
payment providers, banks, card networks or relevant platforms where reasonably necessary to investigate payment disputes, chargebacks, suspected fraud or unauthorised transactions.

These organisations may process information in accordance with their own privacy policies and applicable data-protection obligations.

6. Payment Information

Payments made through the Milenovo store are handled by the relevant payment provider.

Milenovo does not receive or store complete credit or debit card numbers.

Payment processors may process information such as:

your name;
billing information;
transaction value;
payment method;
IP address;
device information; and
fraud-prevention information.

Their processing of this information is governed by their respective privacy policies.

7. Tax Processing

Depending on the location of the customer and the nature of the transaction, Payhip may calculate, collect, report and remit applicable digital VAT or other sales taxes as part of its platform or reseller services.

Information reasonably necessary to determine and administer applicable taxes may therefore be processed by Payhip and its relevant service providers.

8. International Data Transfers

Some service providers used by Milenovo may process personal information outside the United Kingdom.

Where international transfers are subject to UK data-protection requirements, appropriate safeguards will be used where required, such as applicable adequacy regulations or approved contractual transfer mechanisms.

9. How Long We Keep Your Information

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected and to satisfy applicable legal, accounting, tax and dispute-resolution requirements.

For example:

purchase, transaction and business records may generally be retained for up to six years or longer where required by law;
customer-support correspondence may be retained for a reasonable period following resolution;
information relating to a dispute, chargeback, suspected fraud or intellectual-property matter may be retained for as long as reasonably necessary to investigate, resolve or defend the matter; and
marketing information may be retained until you unsubscribe or withdraw consent, subject to retaining limited suppression information where necessary to ensure that your request continues to be respected.

We periodically review information held and delete or anonymise it when it is no longer reasonably required.

10. Cookies and Similar Technologies

The Milenovo store and services used to operate it may use cookies and similar technologies.

Some cookies may be necessary for functions such as:

security;
checkout;
account functionality;
remembering preferences; and
delivering purchased digital products.

Analytics, advertising or other non-essential cookies will only be used where permitted by applicable law and, where necessary, after appropriate consent has been obtained.

Available cookie choices can be managed through the relevant cookie controls or browser settings.

11. Your Data-Protection Rights

Depending on the circumstances and applicable law, you may have rights including the right to:

request access to personal information held about you;
request correction of inaccurate or incomplete information;
request deletion of certain information;
request restriction of processing;
object to certain processing;
request transfer of certain information to you or another organisation;
withdraw consent where processing is based on consent; and
complain to the relevant data-protection authority.

These rights are not absolute and may depend on the circumstances and lawful basis on which information is being processed.

To exercise your rights, contact:

Milenovooffical@gmail.com

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data-protection regulator.

12. Security

We take reasonable organisational and technical measures to protect personal information from unauthorised access, disclosure, alteration, destruction or loss.

However, no internet-based service or method of electronic storage can be guaranteed to be completely secure.

13. Children’s Privacy

Milenovo products and services are intended for adults, businesses and professional users.

We do not knowingly seek to collect personal information directly from children.

14. Third-Party Services and Links

The Milenovo store may contain links to or integrations with third-party websites or services.

Milenovo is not responsible for the privacy practices of independent third parties. You should review the privacy information provided by those services before providing information to them.

15. Changes to This Privacy Policy

We may update this Privacy Policy where our services, technology, legal obligations or data-processing practices change.

The latest version will be published on the Milenovo store with an updated revision date.

16. Contact

For questions about this Privacy Policy or how Milenovo handles personal information, contact: